ASSESSMENT ON THE LEVEL OF SATISFACTION OF ADULT SURGICAL PATIENTS WITH ANAESTHESIA CARE AT 68 NIGERIAN ARMY REFERENCE HOSPITALS

Abstract

This research assessed the level of satisfaction of anaesthesia care among adult’s surgical patients at 68 Nigeria army reference hospital Lagos. The study employed descriptive cross-sectional design and a target population of 384 adult’s surgical patients. The instrument used for this study was a self-structured questionnaire with a reliability 0.7. Descriptive statistics was used to summarize the demographic data of respondents using frequency, proportion, mean, standard deviation and range at a significant level of 0.05. In which the findings showed a mean age of the participants to be 33.97 ± 12.28 years. Among them, the largest age group was 20-29, comprising 166 individuals. Gender distribution showed 168 males and 197 females. And 38.4% participants held tertiary qualifications. Among the respondents, 40.0% were satisfied with anesthesia care, 46.3% reported receiving adequate information that positively influenced their satisfaction, 38.1% were moderately satisfied with the quality of care, and 39.7% perceived effective communication by healthcare providers as satisfactory. Additionally, 46.3% found clear explanations of anesthesia procedures to enhance their quality of care. Three hypothesis were tested and the results showed that; there is no significant relationship between patients’ satisfaction with anaesthesia care provided (p= 0.01), there is no significant relationship between competence of anaesthesia providers and satisfaction (p= 0.01). Also, there is no significant relationship between satisfaction, perceived impact of effective communication and Competence of Anaesthesia Providers on quality of anaesthesia care (p= 0.01). In conclusion, the study highlights a high level of patient satisfaction with anesthesia care, high quality of care provided, and a significant positive impact of effective communication by healthcare providers on patient satisfaction. Therefore, the study recommended that; Hospitals should create enabling environment for implementing further strategies that enhance collaboration, improve training and pain management protocols to ensure patient satisfaction with anaesthesia care.